Terms and Conditions


These are Our Terms which you should read before you use Our site or before you register as a Member (defined in Clause 1.2 below).  These Terms are a legally binding agreement between La Lennoxa Limited (“We/Us/Our”) and you.  They will govern the relationship between you and Us and everything that you do on www.annielennox.com (the “Site”).  If you do not accept the Terms, you should not view, access or otherwise use any part of the Site.  In such a case, please leave this Site now.

Acceptance of Terms

These Terms govern your use of the Site, the information that We make available to you on the Site and any goods or services that We sell you directly from this Site. These Terms do not govern any other relationships with any third party. If you are entering into a contract with a third party such as buying tickets to an event, you ought to read their Terms carefully before entering into an agreement with them. By clicking on the “I accept” button below you accept that you will be bound by these Terms and any changes that may be made to  them from time to time. If you do not agree to be bound by these Terms, please exit the Site immediately.

Portions of the Site may be viewed simply by visiting the Site. However, in order to gain access to certain areas of the Site you may need to enrol as a member (“Member”) of the Site.  If you use the Message Board please read Our Message Board Policy here.

We may update these Terms from time to time and it is your responsibility to ensure that you are up to date with them at all times.  Please note that your continued use of the Site will indicate your acceptance of any such updated Terms.

These Terms are made according to English law (and applicable European law) as We are a United Kingdom Site aimed at United Kingdom users. 

13 Years Old or Younger

If you are aged 13 years or younger, ask a parent or legal guardian to read through these Terms and Our Privacy Policy before you use the Site.

When your parent or legal guardian has read these Terms, we will ask them to email us to confirm that they are happy for you to use and participate in the Site.

We may prevent you from having access to certain areas of the Site including but not limited to the Message Board.

PARENTS AND LEGAL GUARDIANS should note that to the extent that any individual who is authorised by you OR for whom you are responsible causes loss or damage to any person as a result of accessing or using the Site you agree to fully indemnify Us in full against all such claims made against Us.

If you are in doubt how anything on this Site functions or what you can or cannot do, email us here.  If you ever need help to use the Site, please ask a parent or legal guardian.

Registration Information and Your Privacy

When you register as a Member, you will be required to provide Us with your full name, your member name, your address, your post code, your date of birth and your chosen password (the “Registration Information“).  In the event that you do not provide Us with the Registration Information We may refuse your request to become a Member.  We use the Registration Information as detailed in Our Privacy Policy.  Please click here to read it.

Provision of Service

This Site may be modified or discontinued by Us with or without notice to you and without liability to you or to any third party (except where any such action taken by Us causes you to suffer loss or death or personal injury as a result of Our negligence).  The Site is made available to you strictly on an “as is” basis.

Where We have posted information on the Site, we endeavour to ensure that the information is as accurate as possible.  We are not responsible in any way for the accuracy or otherwise of information posted onto the Site by third parties.  We do not monitor any information posted on the Site by third parties, such as on the Message Board.  We are also not responsible for the contents of any site that you may go to via links from Our Site.

If you become aware of any information on Site which you know or have good reason to suspect is untrue or incorrect in any way please let Us know by emailing Us on info@annielennox.com

Your Obligations to Us

You agree that you will only use the Site in such a way that adheres to these Terms.

You hereby confirm that you have obtained the consent of the telephone line user and of the person who pays the bill associated with that telephone line prior to accessing the Site.  You are responsible for obtaining all necessary equipment to enable you to access the Site.

You are responsible for making back-up copies of the Site, as are necessary, in accordance with these Terms.

Intellectual Property Rights and Use of Site

Copyright and design rights extend to the design, look and feel of Our Website, all photographs and text appearing on it and any promotional material and We assert Our Intellectual Property Rights therein.

We do not give you any right or interest in any copyright, trade mark, trading style, trade name, goodwill, design right, patent, database, software right, whether registered or unregistered (“Intellectual Property Rights”) in any text, image, logo, trade mark, table, compilation, database, software or other material in which Intellectual Property Rights subsist featured on the Site because they are owned by Us.  You can use all the material on Our Site and you may use, replicate, copy, modify, distribute or adapt any area of the Site only to the extent We specifically say so.

We do not give you any rights in relation to any Intellectual Property Rights in any product or service that you purchase on the Site and nor do We give you right to reproduce the same, except where you download a ringtone, image, wallpaper, video, music or other digital file whether free of charge or on a paid for basis (“Download“) from the Site.  We hereby grant you a limited world-wide royalty-free Licence to use the Download strictly for your personal use and, as such, you may make one back up copy of the Download for your own use.

We do not make any warranty or representation in respect of the ownership or origin of any third party materials included on the Site.

Price and Delivery

All prices for goods and services that We sell to you on the Site include (where relevant) VAT, packaging and delivery in the UK and are quoted in pounds sterling.

If you order goods for postal delivery, We use the Royal Mail to deliver such goods to you and We dispatch them to you on the next working day after you place an order with Us.  Please note that although We send all goods by registered post We are reliant on the Royal Mail and once the goods are in their possession We are unable to guarantee a delivery date to you.  Please order from Us in enough time to prevent any loss or disappointment resulting from any delay in the delivery time.

Each order placed with Us is separate and is treated as an individual order although each will be governed by these Terms.

We will insure any goods ordered by you based on the price on the Site whilst in transit to you.  Risk in the goods passes to you upon delivery.

Outside of the UK, delivery charges for goods and services will be calculated on a product-by-product basis. We reserve the right not to deliver to places outside the UK.  Please read the Delivery and Orders Information Page for further information.

Delivery outside the UK may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you once the products you have ordered have reached the local customs agency to inform you of the amount of duty that is outstanding.

Making a Purchase

When you place an order on the Site you are making Us an offer to buy it for the price stated, subject to these Terms.

We will confirm all orders via email, using the email account that you give Us as part of the Registration Information. In the event that the product or service you order is out of stock or otherwise unavailable, We will inform you of that fact together, where We are so aware, of the time at which the product or service will become available.  If the product or service is available and the details of your order are clear to Us, Our email to you will be deemed an acceptance of your offer and it will specify delivery details and confirm the price of the goods or service purchased.

We cannot guarantee that particular goods and services featured on the site will always be available. If We cannot supply the requested product you will not be charged for it and We will refund or re-credit your account with any amount that We might have debited.

We will ask for and store your order and delivery details including your address (if different to the address in the Registration Information) and may automatically insert certain information on your order form so that you can order and purchase products from Our website with the minimum amount of form filling.

We may cancel any sale and not supply products or services if it is reasonable to do so and may change or discontinue the availability of any product at any time at Our sole discretion.  However if We do so, We will always notify you that We shall do so.


All orders are placed via Our payment partner.  In the event that any such payment partner rejects your credit card details We will not release the order to you.  We will email you to inform you of such rejection.  We release your order only when We have received confirmation of acceptance to your order.

Your credit card company may perform an additional security check to confirm it is you who is making the purchase.  We are not responsible in respect of any such security check.
All orders and invoices will be sent to the credit or debit card billing address and not the shipping or delivery address (if different).  Please ensure that your goods are being delivered to the correct address.

Refunds and Returns

We try to package goods ordered in such a way as to ensure that such goods arrive undamaged. However, if goods arrive which have been damaged or have defects, We will replace such goods whenever possible free of charge or alternatively give you a full refund if you return the product to Us at Our address below. We will try to attend to all returns as soon as practically possible. This does not affect your statutory rights.

Our policy is to ensure that you are satisfied every time you place an order on Our website. If you are unhappy with goods supplied to you by Us when you receive them please return them with the despatch note, unused, for any reason within seven working days of the receipt.  We will refund your payment to your credit/debit card after We have inspected the returned product and are satisfied that the product in question has been returned in the condition it was in when delivered to you.

Please note that We cannot give refunds in respect of personalised goods or goods which by their nature cannot be returned to Us, goods which deteriorate or expire rapidly, or in relation to any video cassette, CD, DVD or other digital medium the seal of which has been broken, or any Download.  Therefore, when purchasing such items, please think carefully before you buy.


Each competition that is run on the Site will have its own rules and you agree to follow those rules.  Please read them carefully before entering a competition.

Sometimes, a competition might be age-restricted.  If so, you might be refused entry on the basis of your age.  We may verify your age using Cookies.

We will use your Registration Information to contact you in the event that you win a competition and/or to deliver to you your prize.  Please read Our Privacy Policy in relation to use of your personal information.

We are not responsible for any competition or game run by any third party which you access via Our Site.

Guarantees and Liability

Some goods or services may differ slightly from their description or appearance on the Site.  Please check the delivered product as soon as possible on receipt as We will not cover any subsequent loss or destruction.

We will not be liable for any indirect or consequential loss to you arising out of your use of the Site or your use of any Goods or Services available on the Site.

Except as provided above We give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law rights which remain in full force and effect.


If any provision of this Agreement is prohibited by law or judged by a Court of competent jurisdiction to be unlawful, void or unenforceable the provision shall, to the extent required, be severed from these Terms and shall not in any way affect any other circumstances pertaining to these Terms or the validity or enforcement of these Terms.

The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

Our Site and these terms and conditions are subject to the laws of England and the Courts of England have exclusive jurisdiction in respect of any disputes arising from or subject to this Agreement.